Two females. Solicitor Shabnam Ali-Khan and trainee Hannah Hayler at Russell-Cooke LLP.

From both sides: perspectives from partner and trainee in enfranchisement

Shabnam Ali-Khan, Partner in the Russell-Cooke Solicitors, property law and conveyancing team. Hannah Hayler, Trainee in the Russell-Cooke Solicitors, property law and conveyancing team.
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4 min Read
Shabnam Ali-Khan, Hannah Hayler

The enfranchisement team, led by partner Shabnam Ali-Khan, welcomed their first trainee since Shabnam became a partner. At the end of the seat, we caught up with both Shabnam and first-seat trainee Hannah Hayler to reflect on their experiences and discuss what made this opportunity so valuable for them both. 

Q: Shabnam, what was it like to have your first trainee in the team since becoming a partner?

It was something I was keen to do and I like a challenge! We work in a niche area of law and I was looking forward to bringing someone new into the fold. I have been a manager and supervisor for a number of years in this role and in my previous job. I enjoy mentoring and coaching. It is incredibly rewarding to work with someone and to see them grow, develop and learn - it is great to be a part of their journey. 

Q: Hannah, what were your first impressions of enfranchisement and how did they evolve during your time in the team?

When I found out that my first seat was enfranchisement, I honestly had no idea what that meant. It was only after a Google search that I realised it was a property seat. I had enjoyed land law during my studies so was eager to start. During my time in the team, I learnt that ‘enfranchisement’ is a specific term used when leaseholders either buy the freehold of their leasehold property or seek to extend the term of their lease. However, the work the team does goes further than just enfranchisement. The seat helped me understand the concept of leasehold land and I found it really applicable to life outside of work.

Q: What were the most challenging and rewarding aspects for each of you?

Shabnam: The most challenging aspect was my own time management. Hannah worked largely with me so I had to ensure I was available to provide the support, training and supervision required. While some tasks could be completed more quickly on my own, I recognise the importance of investing time in trainees like Hannah, to help her develop. The most rewarding part was seeing Hannah not only learn the law but also develop soft skills like client care and watching her put them into practice. I could clearly see a growth in her commercial approach as well as client correspondence. Hannah was able to more or less run with some of her own files under my supervision. 

Hannah: The most challenging aspect was settling into the seat at the same time as settling into the firm. Everything was new to me so it felt overwhelming at the beginning. However, the team really helped me settle in and were happy to help with any questions I had. I was surprised by the level of autonomy I was given as a first-seat trainee but I found this extremely rewarding as I felt like the team trusted me to progress matters.

Q: Shabnam, how has this experience shaped your approach to mentoring future trainees?

It was an enjoyable and motivating experience, and it reinforced that mentoring is something I am passionate about. My role as a supervisor went beyond just the law and it was fantastic to be a part of Hannah’s growth as a trainee lawyer. When Hannah started in the team, I took the time to get to know her as a person! We discussed her knowledge of enfranchisement law, as well as how she liked to learn and be managed. This helped build trust and confidence and I encourage open communication with my team. One takeaway for me is that I can probably afford to be less hands-on at times, allowing more space for a trainee to research a point, formulate a response and then check in.

Solicitor Shabnam Ali-Khan and trainee Hannah Hayler at Russell-Cooke LLP.
Partner Shabnam Ali-Khan and first-seat trainee Hannah Hayler share a 'selfie'

Q: Hannah, what’s the biggest lesson you’ll take with you from your time in enfranchisement?

To be more confident in my abilities. Having autonomy is great but sometimes I would doubt what I was doing. In my future seats, I’m going to find ways to build up my confidence from the outset and maintain it throughout.

Q: If you could give one piece of advice to the next enfranchisement trainee, what would it be?

Shabnam: Don’t be afraid to ask questions if you are unsure about something. As the saying goes: 'there’s no such thing as a stupid question!'. Try to be confident and assertive (easier said than done) but remember we’ve all had to start somewhere so ask if something is unclear or if you need further explanation. 
Hannah: The majority of work in the enfranchisement team has a set process. Make a note of these processes and the steps involved the first time round and that will make it easier to navigate them the next time.

Q:  Are there any memorable or funny moments from your time working together? 

Shabnam: Business development (BD) and networking are important aspects of being a lawyer. One of the most memorable parts of working with Hannah was encouraging her to get involved in BD activities. Networking can be daunting for some people but Hannah embraced it with enthusiasm. I encouraged Hannah to participate in BD activities to help develop her skills. During her time in the team, we went to a breakfast event with a surveyors, firm and attended the Real Estate Party together. We also collaborated on a team flyer for prospective clients and referrers.
Hannah: A funny memory for me was about a month into my seat, when I was convinced Shabnam had called me into her office. I walked in and stood there for a while, waiting for her to give me a task or ask something, before she looked up and asked if I was okay. I replied, “Did you not just shout for me to come in?” — turns out, she hadn’t! I panicked a little at having walked unannounced into a partner’s office, but luckily Shabnam saw the funny side and we both laughed about it.

Shabnam Ali-Khan leads the enfrachisement service in the property law and conveyancing team, while Hannah Hayler has since moved into her second seat which is in the restructuring and insolvency team.  

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